Refund & Return Policy

WolfPack Hot Sauce Co. Refund & Return Policy

Last updated: 07/01/2025

At WolfPack Hot Sauce Co., we stand behind our products. If you're not satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to return unopened products for a full refund.

Eligible Returns

We Accept Returns For:

  • Unopened products in original packaging
  • Damaged products received during shipping
  • Wrong items sent due to our error
  • Defective products

We Cannot Accept Returns For:

  • Opened or used products (for health and safety reasons)
  • Products returned after 30 days
  • Products damaged due to misuse
  • Custom or personalized items

Return Process

  1. Contact us at returns@wolfpackhotsauce.com within 30 days
  2. Include your order number and reason for return
  3. We'll provide return instructions and a prepaid shipping label
  4. Package items securely in original packaging
  5. Ship using the provided label

Refund Processing

  • Refunds are processed within 5-7 business days after we receive your return
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable (unless we made an error)
  • You'll receive an email confirmation when your refund is processed

Exchanges

We offer exchanges for:

  • Different flavors (subject to availability)
  • Damaged items received during shipping
  • Wrong items sent due to our error

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at support@wolfpackhotsauce.com
  • Include photos of the damage
  • We'll arrange for replacement or full refund
  • No need to return damaged items unless requested

International Returns

International customers are responsible for return shipping costs unless the return is due to our error. Customs fees are non-refundable.

Bulk Orders

Special return conditions may apply to bulk orders over $500. Contact us for details.

Contact Us

Questions about returns or refunds?

Email: wolfpackhotsauceco@protonmail.com
Phone: (302) 900-1309
Address: 131 Cantwell Dr, Dover DE 19904

We want every member of the pack to be satisfied with their WolfPack experience. 🐺